Frequently Asked Questions
Having problems listening to Real Radio online? Read through our list of commonly asked questions below for an instant answer to your problem.
Can you tell me how to listen to Real Radio online please?
As you were so polite, definitely! Make sure your speakers are switched on and turned up (not too loud mind you, we wouldn't want to upset the neighbours now would we?) and click our Listen Live button. You can find this at the top of the page.
Will I need any special software to hear Real Radio?
Nothing which is particularly special. You just need to ensure you have the latest version of Adobe Flash installed and working correctly in your web browser.
Listen Live doesn't work. Why?
This could be for a variety of reasons. A pop up blocker could prevent our "Listen Live Player" from opening. But don't panic, if your web browser (e.g. Internet Explorer or Firefox) tells you it has blocked a pop up, simply ask it to allow Popups from us.
The "Listen Live Player" should then open normally. If the player opens fine and you still have no joy, please make sure that sound is working on your computer. Try playing your favourite song which you have on the computer, (you can sing along if you wish). If this doesn't play, just check those speakers are switched on, else your PC maybe a little unwell and you will need to seek advice from your computer supplier.
If your favourite song did play, we would then ask you to ensure that you have the latest version of Flash installed and running correctly on your computer.
If you are still having problems despite following the steps above, please feel free to contact us and give us as much information as you can (about your computer).
I'm listening but it keeps telling me it's buffering or it keeps cutting out. What do you suggest?
These issues are normally caused by an Internet connection somewhere that can't keep up with our stream. This could be anywhere between you and us. In the first instance, we would suggest that you try us again later and hopefully network conditions would have improved. If the problem still exists, please feel free to contact us.
Still having a problem?
Send us an email using the form below. Please state the nature of the problem and any error messages you are receiving.
